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Fire & Water - Cleanup & Restoration
Proudly serving Sylvania (419) 882-1144 and West Toledo (419) 473-0561

Archived Blog Posts

Fire Bug Out Bags

12/1/2017 (Permalink)

Have you ever heard of a Bug Bag? A Bug out bag is something you can grab in a hurry to help you survive. One of the best reasons to have a bug out bag is in the case of a home fire. Why you may ask? Well, home fire can start with just a small flame and turn into a fully engulfed structure in just a matter of minutes leaving you only seconds to escape.

A Bug Out Bag can be as elaborate or as simple as you wish but for the purpose of this article we are suggesting to keep it simple. This bag should be kept within reach, such as next to your AND your children's beds. If a fire was to strike in the middle of the night you want quick access.

In the bag you should consider some type of fire hood. On the high-end is the iEvac Certified Smoke/Fire Hood. It protects against toxic gasses such as carbon monoxide (the number one cause of death and injury in a fire), smoke, hydrogen sulfide, chlorine, ammonia, hydrogen cyanide, sulfur dioxide, tear gas and more. There are several options out there and a little research goes a long way.

Next we suggest a fire Blanket and a Flashlight.

Another great addition is a whistle! I know this may sound strange but if you are trapped and can not escape on your own blowing a simple whistle will help to alert firemen to where you are located. 

This bag is simply for you to get out alive! 

Remember to have a plan!

Talk to your children !

Practice your escape routes! 

And most importantly ALWAYS Make sure you have working smoke detectors in you home.

Deep Fried Turkey

12/1/2017 (Permalink)

If you have ever had deep fried turkey you might never want to go back to oven roasted again. There is  just something about the crispy skin and the juicy meat that just melts in your mouth. If you are considering trying this method out for the first time, make sure you do your research. It is a delicious end result but you don't want to burn your house down in the process! 

Here's a few safety tips:

1. Always use your turkey fryer outdoors, away from anything flammable.

2. Place fryer on a flat surface.

3.Place the propane tank and fryer so that any wind blows the heat away from the heat source. 

5. NEVER overfill the fryer, the container must be large enough to hold the turkey with enough oil to cover it.

4. Make sure your Turkey is thawed completely. Thoroughly pat the turkey dry as  hot oil and water will cause extreme splattering.

5. Turn Off the heat source before placing the turkey into the hot oil, this way if they oil does overflow there is no flame to ignite. Once Turkey is safely in the oil you can then again lite the burner.

6.Check the oil temperature frequently. If the oil begins to smoke, immediately turn the gas supply OFF. (If you don't watch it carefully, the oil may catch fire).

7. Never leave your fryer unattended.

The oil will remain dangerously hot for quite some time after you have turned off your burner and removed your turkey. Please keep children and pets away from hot oil! 

 These suggestions are not a complete list of every loss control measure. The information is not intended to replace manuals or instructions provided by the manufacturer or the advice of a qualified professional.   And as always follow the manufactures recommendations on the turkey fryer.

Not All Mold Is "Black Mold"

11/30/2017 (Permalink)

Quite often our office receives calls from customers concerned about "black Mold". Unfortunately, due to media attention years ago many people still believe that all mold is "black mold" or "toxic black bold". The terms  "black mold" and "toxic black Mold" are not scientific terms. These terms were used by the Media , typicality to refer to Stachybotrys molds. The first thing that people need to understand is that Mold is everywhere. There are over 100,000 types of mold. All homes and building in general contain mold. Mold is everywhere, it is in the air outside, the trees and even the ground we walk on. With that being said, you may find yourself asking what should you do if you find an overgrowth of mold in a concentrated area in your home? That is where we here at SERVPRO of Sylvania/West Toledo can come in and help you figure that out. Our trained professionals will do a complete visual inspection and come up with a remediation plan that best suits your particular situation. Call us today!

What To Do When The Storm Subsides

11/30/2017 (Permalink)

2017 has had no shortage of severe weather hit around the globe. We have seen major Hurricanes such , Harvey, Irma, Jose, and Maria.  The Atlantic  alone has had 17 Named storms so far in 2017!

On top of the major named storms we have had sever thunderstorms, heavy rains and we are just barely into the winter season!

So what steps should you do after the storm is gone and you are left with damage to your home?

There are steps that you should be aware of, steps to make the process smother and less Complicated.

1. Take the proper safety precautions! If your property is heavily damaged contact a reputable restoration company such as SERVPRO of Sylvania/West Toledo to secure your property.

2. Contact your insurance company.

3.  Photograph damage, if it safe for you to do so. This is important to be sure you have an accurate record to give to your insurance company.

4. If the damage is from a storm such as a hurricane, look into Federal Disaster Assistance.The federal government may have declared the area affected by the storm as a disaster area that is eligible for low-cost loans to help restore your property to normal. You will be required to file documents to receive these loans.

Water Call Turned Mold

11/30/2017 (Permalink)

We received a call an elderly Gentleman in Oregon Ohio about a water damage in his basement. The Customer had explained to the office that he had heard water dripping for quite some time. He had already called out a plumber and they had discovered a broken pipe. The plumber fixed the problem and told the gentleman that he needed to call someone out to dry out his basement. He Called SERVPRO of Sylvania/West Toledo and we came out that day.When we arrived on site to assess the damage we discovered that our water damage was now a mold remediation job.  Unfortunately his basement had been damp for quite sometime. we were able to dry him out re-mediate the mold and make his home a healthy living environment once again. The customer was very happy and he stated that " At first I was concerned that two young ladies showed up to take care of my damage, but  you girls proved me wrong!"

Is The SERVPRO® Emergency Ready Profile® Right For Your Company?

11/30/2017 (Permalink)

No one is ever expecting a water damage or a fire in their office, but that doesn't mean you should not be prepared in the event that disaster should strike. Preparation is key. Many Businesses never reopen following a disaster, and of those that do survive the majority have some type of plan in place. With the SERVPRO Emergency Ready Profile® you can minimize your businesses interruption by knowing what to do before a disaster occurs. Knowing what to do and what to expect is key to timely mitigation and can help minimize the affects a fire or water damage can have on your business. 

Call SERVPRO of Sylvania/West Toledo today and get a NO COST assessment of your businesses facility today. All it requires is a little bit of your time today, but if needed will save a lot of time in the future. 

Give us a call (419) 882.1144

Cleaner Air Means A Healtheir Environment

11/30/2017 (Permalink)

Have you ever noticed at home, or for that matter in your office a work how quickly dust builds up on your desk or furniture? Just think about what you see and imagine how much dust and debris is hidden where you cannot! Poor air quality can lead to a multitude of respiratory problems. Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates.

SERVPRO of Sylvania/West Toledo routinely inspects the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

  • However, duct cleaning is not always necessary. SERVPRO of Sylvania/West Toledo Professionals will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

    The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.

  • May help to eliminate offensive odors.

  • Helps reduce the potential for mold growth.

    For more information on duct cleaning contact SERVPRO of Sylvania/West Toledo today at

     (419) 882-1144.

Water Categories As Defined By The IICRC

11/30/2017 (Permalink)

 

Having a water loss in your home can be traumatizing.  In addition to the tips on preventing secondary damage it is helpful to know and understand the 3 categories of water associated with a water loss.  According to the IICRC guidelines, there are 3 categories of water in a water loss: Category 1, Category 2, and Category 3.  Let’s take a look at each category:

Category 1: This is clean, sanitary water.  Sources can be faucets, toilet tanks, drinking fountains, etc.  The category can quickly change to a Category 2 however.

Category 2: This category of water is typically referred to as “grey water”, and is described as having levels of contaminates that may cause you some sickness or discomfort if ingested.  Category 2 water can come from dishwasher or washing machine overflows and sink drains.

Category 3: This is the worst category of water, it is grossly unsanitary. It used to be called, and is still sometimes referred to as, black water.  Sources of Category 3 water can be sewer backups, flooding from streams and rivers, toilet overflows with feces, and liquid that has sat and became stagnant.  

Why Use An IICRC certified Company?

11/29/2017 (Permalink)

The IICRC is a nonprofit certification and Standards Developing Organization (SDO) for the inspection, cleaning and restoration industries. It sets the standards for the industry.

Each IICRC standard takes years to develop and the coordination of several experts in the field, including allied tradespersons; manufacturers; international, national and regional trade associations; individual or franchise professionals; cleaning, inspection and restoration industry organizations; insurance industry; training schools; contractors; and public health professionals.

These standards are reviewed and updated at least every five years. Many of these fields, such as the water damage restoration field, change rapidly and those who are certified keep up with the advancement of the science and generally accepted practices of the industry.

When you choose a company that is IICRC certified, such as SERVPRO of Sylvania/West Toledo, you can be sure that you receive service from knowledgeable, certified technicians. 

Prevent Kitchen Fires

11/29/2017 (Permalink)

It is that time of year again. Holiday madness, holiday parties, fun, food and drink. One thing to be mindful of as we are preparing our holiday feasts is safety in the kitchen. Kitchen fires seem to peak during the holidays. Take a minute to revue these 10 simple steps to help keep your holiday dinner from going up in flames.

1. Never leave your cooking unattended – stay in the kitchen when frying, grilling or broiling food. If you have to leave the kitchen, even for a second, turn off the stove.

2. Check your food regularly while cooking and remain in the home while cooking.

3. Use a timer so you’ll remember that the stove or oven is on.

4. Don’t wear loose clothing or dangling sleeves while cooking.

5. Keep the kids away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove.

6. Keep anything that can catch fire - pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains—away from your stove, oven or any other appliance in the kitchen that generates heat.

7. Clean cooking surfaces on a regular basis to prevent grease buildup.

8. Consider purchasing a fire extinguisher to keep in your kitchen. Contact your local fire department to take training on the proper use of extinguishers.

9. Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens, and small appliances are turned off.

10. Install a smoke alarm near your kitchen, on each level of your home, near sleeping areas, and inside and outside bedrooms if you sleep with doors closed. Use the test button to check it each month. Replace all batteries at least once a year.

 

 

What do I do about Mold?

11/29/2017 (Permalink)

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate the “typical” process:

  • The mold cleanup and restoration process begins when you call SERVPRO of Sylvania/West Toledo (419) 882-1144. Our representative will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

  • SERVPRO Franchise Professionals will carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. They use various technologies to detect mold and hidden water sources.

  • They use various containment procedures to prevent the spread of mold. They may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

  • Their specialized filtration equipment allows their Professionals to capture microscopic mold spores out of the air. They utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

  • The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. SERVPRO of Sylvania/West Toledo uses antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and carpeting, may be necessary to remediate heavy mold growth.

  • SERVPRO of Sylvania/West Toledo will clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They’re also trained to remove odors and deodorization using fogging equipment.

  • Depending on the level of mold damage, drywall, sub-floors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Understanding Mold

11/29/2017 (Permalink)

Mold is a type of fungus that sprouts form tiny spores that float about in the air. Unfortunately for homeowners, there is not a pilot sitting in the cockpit of these spores. Instead, the spores do the choosing of where they should land. Pair that with the fact that they often choose to make their home in moist places and you are bound to see mold spring up in that area.

Mildew is a common type of mold that sits on the surface of damp walls, doors, shower grouting and more. This type of mold looks like tiny black spots, and it can easily be scrubbed away with a cleaning brush and store-bought mold killer.

Other types of mold can be a bit more damaging to a home, depending on the size of an infestation. You may begin to notice a damp, must odor in a specific area of your home. This means you should check for damp walls, carpet, flooring and any other spaces that may be breeding grounds for mold. Your best bet is to contact your local SERVPRO Franchise before the infestation becomes worse or causes permanent damage.

SERVPRO of Sylvania/West Toledo is always here to help.

Hurricane Irma 2017

11/29/2017 (Permalink)

Hurricane Irma made landfall in Southwest Florida on September 10th as a Major Hurricane. Widespread flooding and wind damage had been reported across most of the Florida Peninsula and southern Georgia.

SERVPRO mobilized our Disaster Recovery Teams to assist the 94 SERVPRO Franchises in Florida as more restoration personnel and equipment were needed. 

SERVPRO Franchise Professionals are dedicated to responding immediately to hurricane damage with experienced cleanup crews. A fast response lessens the damage, limits further damage, and reduces cost.

SERVPRO of Sylvania/West Toledo was more than happy to be called in by one of SERVPRO Disaster Recovery Teams To assist in the clean up efforts.

Our Franchise spent a little over six weeks in Florida, helping to restore some sense of normalcy to their residents and businesses.

It is great to be a part of the SERVPRO Family and be able to help make a difference in peoples lives.  

Prepare Your Home Before The Storm

11/29/2017 (Permalink)

Living in Northwest Ohio we often experience severe winter weather. That means our homes should be winterized sometime during the fall season. There are many things that can be done to prepare your home for winter including insulating attics, basements, and walls to help heat your home more efficiently, and putting plastic over windows. Heating systems should also be cleaned and serviced each year before they are used to ensure they are safe and working properly. Any drafty areas should be caulked, or otherwise repaired and the roof should be checked to ensure that there are no leaks and it will be able to bear the weight of the snow.

Before cold weather approaches, you should also spend some time cleaning gutters and trimming any tree branches that could fall on your home in the event of a bad storm. Pipes should also be insulated to prevent them from freezing which can result in burst pipes and flooding.

SERVPRO of Sylvania/West Toledo wants you to be prepared, but by chance you find yourself with a burst pipe, We are here to service all your mitigation and restoration needs. (419) 882-1144

Leave The Cleaning To us

11/29/2017 (Permalink)

Recently I was reading an article written on the IICRC web site. I found it very informative. The Institute of Cleaning, Restoration Certification( IICRC) is a certification and standard-setting nonprofit organization for the inspection, cleaning and restoration industries. The IICRC serves serves the United States, Canada, United Kingdom, Australia and Japan, in partnership with regional and international trade associations.

Why Professionals Should Clean Smoke Damage From A Fire  

When the firefighters leave, it may seem like the danger has passed and the home is safe from further destruction, but without professionals to help clean the smoke damage, the building will never return to normal. While the principles behind fire restoration are fairly simple, it requires a lot of experience and manpower to perform adequately, and this means that it shouldn’t be attempted by a homeowner on his or her own.

While fire is always the immediate danger, once it is gone, what it leaves behind will continue to affect the house
. Ash and smoke, if left unhindered, will cause extensive corrosion, etching and discoloration, not to mention lingering powerful odors. Professionals that clean fire and smoke damage can stop this before it becomes a major problem, assuming they are contacted soon enough. There are many companies out there that advertise their ability to restore areas affected by fire, but only those with proper training and certification should be considered. The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the main oversight agency in this industry. The IICRC requires its registrants to take extensive coursework before earning their certification. This is a symbol of excellence, and those that uphold the standards that have been set can be contacted through the IICRC.

These professionals can clean smoke damage and restore items affected by a fire, but they must be brought to the site as soon as possible to halt the ongoing issues that ash residue can cause. The first thing that ash does to the home is discolor most surfaces. Anything that is made of plastic or was close to the fire will start discoloring within minutes, and within several hours, fiberglass and finishes on appliances will begin to yellow. Metals may also tarnish. After a few days pass, the ash will cause walls to discolor permanently, along with clothing and upholstery. Wood and vinyl will need to be refinished or replaced, and metal will start corroding.

If a professional isn’t hired to clean smoke and fire damage, the costs for restoration will skyrocket after a few weeks
. Metals may need to be replaced, carpet will permanently discolor and glass may be severely etched, which will necessitate replacement. It will also become apparent that the odors caused by the disaster may still be present and intense enough to be distracting. Because ash is acidic, the longer it takes to hire experts, the more destruction it will cause.

The first thing a trained, certified, professional company will do when on site is to identify all affected materials and the source of any odors. The only way to properly clean smoke and fire damage is to be extremely thorough. Ash residue is easily disturbed and can spread through the building with ease, causing nearly everything to need restoration. The experts will identify what can and cannot be salvaged, and will remove any built-up ash residue that is coating surfaces. Over time, ash builds up in layers, and may eventually form into a lacquer-like consistency. Once this is done, the restorers will locate the source of the odor, and treat it with specialized detergents that are formulated for neutralizing this kind of odor. Once materials are treated, they may be sealed off to prevent any further odor from permeating the air in the future.

This entire process is very detailed, and hiring a professional that can be trusted to do the job right is imperative
.

Green Means Clean At SERVPRO of Sylvania/West Toledo

11/29/2017 (Permalink)

GREEN MEANS CLEAN
SERVPRO® Industries, Inc. is a member of the EPA’s Design for Environment (EPA/DFE) initiative. As a member company, SERVPRO® can access the listing known formally as Clean Gredients. The EPA/DFE has established a set of criteria for formulating environmentally friendly cleaning products. With the assistance of larger chemical companies the EPA/DFE has put together a listing of safe cleaning components that can be used in Green cleaning formulations.

From the listing a formulation can be derived that incorporates “green” chemistry. The initiative is designed to allow chemical formulators a resource to formulate environmentally friendly cleaning products using environmentally friendly raw materials. We have formulated three Green Cleaning Products that allow us to finish any cleaning project in an environmentally sound way.


Carpet & Upholstery Green Clean #251 is a product designed for cleaning both carpet and upholstery. It is truly a “one product does all” in that it can be used as a spotter, pre-spray, in-line cleaner for both truck mount and portable equipment, and in low-moisture bonnet cleaning. The product is pH neutral, biodegradable, contains no phosphates, solvents, dyes or fragrances.


All Surface Green Clean #250 is an environmentally friendly alternative to traditional surface cleaners. It is pH neutral, contains no dyes or fragrances. All components are safe, non-toxic, phosphate free, Volatile Organic Compound (VOC) compliant and rapidly bio-degradable. The product is designed as a one product cleans all for surfaces that can be wiped or mopped. It can safely be used on walls, ceilings, countertops, floors, etc. The exclusive formulation contains both ionic and non-ionic surfactants that are naturally derived and provide excellent multi-functional cleaning.


Window Green Clean #249 is an environmentally-friendly alternative to traditional glass cleaners. It is pH neutral, contains no dyes or fragrances. All components are safe, non-toxic, phosphate free, VOC-compliant and rapidly biodegradable. The product comes ready to use and is formulated with soft water to eliminate spotting and streaking.


Two areas the EPA/DFE does not address that are common in our restoration tasks are disinfectants and deodorizers. Disinfectants are “kill” agents and not considered green per the EPA/DFE. The EPA does though classify disinfectants by the overall toxicity. The lowest toxicity disinfectants get a rating of category 3. SERVPRO® provides Sporicidin® as a low toxicity disinfectant and it carries the EPA’s lowest toxicity rating of category 3. Therefore in the course of Green Cleaning it is recommended Sporicidin® be used for your disinfecting requirements.

The final area is Deodorization and the problem is the fragrances used in these products can cause reactions with certain individuals. The EPA/DFE does not currently have “Green” fragrances listed. SERVPRO® provides air scrubbers with activated charcoal to serve as a “Green” method of deodorization. This method will scrub the odor particles from the air and trap them in the activated charcoal filter.

Water Damage in Toledo: What To Do First

11/29/2017 (Permalink)

When you have a water damage in your home or business, you need to know what to do NOW. The difference in waiting just a few hours can mean hundreds, even thousands of dollars worth on additional damage.

The Five Things You Should Do NOW

1. Find And Stop The Source. If fresh water plumbing is involved turn off the valve to the fixture that is leaking. If there is no cut-off valve or you cannot locate the break, then turn off the main water supply valve to the house.

2. If the water source was clean, remove as much standing water as possible. Use a wet/dry vac if you have one never a household vacuum. Use clean, white towels, linens, blankets, to contain the water and prevent it from entering unaffected areas. Do not attempt this if the water is contaminated such as sewer water, leave this to SERVPRO of Sylvania/West Toledo.

3. Remove all items that may be damaged by water and place them in an unaffected area. Move light furniture to an unaffected area. Place aluminum foil, blocks or plastic under the legs of furniture. Wipe any water from the legs.

4. In warmer months, turn on air conditioner no lower than 72 degrees. Open drawers on any wet furniture and remove contents and spread out to dry. 

5. Call SERVPRO of Sylvania/West Toledo to do a dry out your structure. Don’t wait. SERVPRO professionals understand the critical nature of a water damage and respond quickly, even after business hours and on weekends.

Blizzard in Toledo Ohio: 40 years Later

11/29/2017 (Permalink)

This January 26th - January 27th 2018 will make the 40th anniversary of the blizzard of 1978. This Storm has been referred to by some as "White Hurricane". The blizzard was the worst in Ohio history; 51 people died as a result of the storm. Over 5,000 members of the Ohio National Guard were called in to make numerous rescues. Police asked citizens who had four-wheel-drive vehicles or snowmobiles to transport doctors to the hospital. From January 26 to 27, the entire Ohio Turnpike was shut down for the first time ever.The total effect on transportation in Ohio was described by Major General James C. Clem of the Ohio National Guard as comparable to a "Nuclear Attack". Forty years later the "Great Blizzard Of 1978" is remembered by many as the time when the city of Toledo came together and took care of our neighbors. We checked on the elderly, made sure they had food and heat.  Through all of the devastation, this city came together! These are the memories some of us have from the "Great Blizzard of "78" . 

Unexpected Water?

11/28/2017 (Permalink)

Basement Water Damage

We never expect to come home to a swimming pool in our basement, or a pond where our den used to be. Unfortunately a water damage can happen at any time. Whether from natural disasters, leaking roofs, frozen pipes, sewage backups, or flooding, water damage is a serious concern and a major threat to your commercial property.

Understanding the source of the water is essential for proper cleanup, as clean water from a broken pipe or a leaking roof during a rainstorm will be treated differently than floodwaters and sewage backups. Always protect your health, and let the commercial water damage experts at SERVPRO of Sylvania /West Toledo handle the cleanup and restoration of your property. SERVPRO of Sylvania/West Toledo Is an IICRC certified Franchise with the resources and knowledge to get the job done right. We are available 24/7, 365 days a year.   

How quickly cleanup begins will greatly affect the size of the loss by reducing the possibility of secondary damage. We understand the importance of preventing or mitigating mold growth after water damage in your commercial property. Mold growth can begin 24-48 hours after water damage, and starting extraction and drying as soon as possible after water damage is your best line of defense against mold.

With over 36 year of experience in the Toledo, Ohio area we understand the importance of properly removing the water and how to correctly approach the structural drying of the building. This is critical after a water damage and will prevent any long-term problems some experience after attempting water damage cleanup themselves.

For all your Remediation and Mitigation needs

Turn to the team you can trust!

Call SERVPRO of Sylvania/West Toledo Today

Toledo Crime Scene Cleanup

11/28/2017 (Permalink)

Unfortunately, the chances of a violent crime happening in your home or in your place of business is very real in the world we live today.  Though it is a grim reality, the violent crime rate in Toledo, Ohio is well above the National average. With that being said, there are a few questions that you may have like, who is responsible for the cleanup? Am I liable for improper cleanup? Will this be covered by my insurance?  When it comes to Crime scene cleanup in Toledo, Ohio let the experts at SERVPRO of Sylvania/West Toledo help answer those questions for you.

In Most cases the responsibility for dealing with the mess left behind falls to the property owner, and it is a significant one.  Personal restoration efforts can lead to an array of new troubles, including unpleasant odors and insect or rodent infestations. Worse, it can expose anyone who visits the space to a variety of communicable diseases. Property owners might even find themselves held liable if someone's health is compromised as a result of an improper cleaning.


     If you are confronted with the chore of cleaning up the site of a crime or trauma, rely on SERVPRO of Sylvania/West Toledo for expert biohazard cleanup and restoration services. We recognize that this is a difficult situation. We will respond quickly and treat both you and your property with respect and courtesy. Our highly trained technicians have the knowledge, skills and equipment needed to get the job done right. Our technicians follow a safely Federal, State and local Guidelines eliminate the dangers posed by blood and other biohazards with our meticulous sanitization procedures. Our expertise also allows us to salvage items and materials that might otherwise have to be replaced, a benefit that has the potential to reduce the costs associated with restoring your property substantially. 
 

    Offering emergency Biohazard cleanup 24 hours a day, SERVPRO of Sylvania/West Toledo is always there for you. Our team of professionals will work diligently to clean, sanitize and deodorize your property, restoring safety to your environment. Contact us at (419) 882-1144.

Christmas Fire Safety Tips

11/28/2017 (Permalink)

Christmas Fire Safety Tips

With the Christmas holiday upon us, now is a good time to review some fire safety tips to help you and your family stay safe while celebrating the holiday.  With the hustle and bustle of the holiday also comes dinners with family, candles, decorations, and don’t forget the Christmas tree!  Some simple prevention steps can aid in helping you prevent a fire in your home.

  • Did you know that half of holiday decoration fires are due to decorations being placed too close to a heat source?  Make sure when you decorate to keep those decorations a safe distance from fireplaces, candles, stoves, and any other heat source. 
  • Be sure you check out those lights before you hang them.  Look for frayed or damaged cords, if your lights have them throw them away!
  • If you prefer a live tree, make sure you water it every day.  A dry tree is a dangerous tree.
  • If you use candles, consider the flameless option.  They can give the same ambiance as a real candle and there are even ones that smell!  If you do use the real thing, make sure they are in stable holders and are put somewhere they can’t be knocked over or are placed too close to something which may catch fire.
  • Keep an eye on that stove and be careful of wearing loose clothing while cooking.  Accidents happen and a too flowy sleeve or robe arm can be easily caught by a stovetop flame.
  • Let’s talk turkey…deep fried turkey.  If your preference is a deep fried bird, make sure you thoroughly thaw it before dunking it in the hot oil.  It will cause spatter that often leads to fire, and if you’re in the garage that’s not good.
  • Speaking of the garage, you probably shouldn’t be frying that bird in the garage.  Find an open spot a safe distance away from structures. 

For more fire safety tips visit usfa.fema.gov

Water damage in a Commercial Building

11/28/2017 (Permalink)

A water damage may affect your Toledo commercial property at any time and without notice. The effects of water damage can be devastating. When the initial shock wears off the property owner is left with having to cleanup the water damage and reopen their business as soon as possible.

Would you know what to do or how to handle a disaster situation at your commercial property?  What is your plan? Where would you start? Who would you call?

Did you know a little preparation for a water damage emergency and a plan of action in the event it ever happens can significantly reduce property damage and will help to get you back to business as soon as possible?

Large-scale losses can be prevented by following a few simple guidelines. Know where your emergency emergency shut offs are located, and have a contingency plan in place in case you are not available. Create an emergency plan with directions for what to do in an emergency as well as a list of phone numbers of approved companies to call in an emergency situation. Make sure someone you can trust has the authorization to make decisions if you are unavailable.

It is a good idea to contact a water restoration company such a SERVPRO of Sylvania/West Toledo. Not only do we have the knowledge and the resources to handle any size disaster but we also have the capability to help you put together an “Emergency Ready Plan” Before disaster strikes. This “ERP” is not meant to replace any emergency plan that you may already have in place but it will help you to compile all of your emergency contact information and show you how to get your business on the road to recovery. Most Plans focus on how to get you out of a commercial property in case of a disaster, but with the SERVPRO “ERP” we focus on how to get back in.

Call SERVPRO of Sylvania/West Toledo and Schedule an appointment today.

419-882-1144

American Red Cross And SERVPRO®

11/28/2017 (Permalink)

When people think of disasters and disaster relief the first thing that comes to mind is the American Red Cross.

SERVPRO is and has been a national sponsor of the American Red Cross and their Ready Rating Program since March of 2013. The ready rating program is free and is web-based. It is designed to help businesses, organizations, and schools become better prepared in case of an emergency

In January 2016, SERVPRO renewed its commitment to the American Red Cross. The strategy is now focusing more on their Home Fire Preparedness Campaign by supporting Disaster Responders. 

The goal of this campaign is to reduce home fire deaths and injuries across the country. Our support of Disaster Responders enables them to assist affected families quickly by providing trained volunteers, supplies, emergency response vehicles, and resources to transform community sites into shelters.

On the local level, SERVPRO of Sylvania/West Toledo is always looking for ways to support the American Red Cross of Northwest Ohio. We make it our mission to ensure that our local families and community is prepared for disasters...especially home fires. Our goal is to build awareness and help them learn about what steps families can take to be prepared in their own homes.

Stay Warm, Stay Safe

11/28/2017 (Permalink)

There is something about the winter months and curling up with a good book by the fireplace. But did you know that heating equipment is one of the leading causes of home fire deaths? With a few simple safety tips and precautions you can prevent most heating fires from happening. Like They say " An ounce of Prevention is worth a pound of cure"!

  • Keep anything that can burn atleast three-feet away fromheating equipment, like thefurnace, fireplace, woodstove, or portable space heater.Have a three-foot “kid-free zone”around open fires and space heaters.
  • Never use your oven to heat your home.
  • Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.
  • Have heating equipment and chimneys cleaned andinspected every year by a qualified professional.
  • Remember to turn portable heaters off whenleaving the room or going to bed.
  • Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
  • Test smoke alarms monthly.

What to expect when you're not expecting.

11/28/2017 (Permalink)

When a water loss occurs, the single most critical factor in defining the amount of potential damage is the amount of time the structure remains abnormally wet. It is for this reason that the most critical course of action in the restorative drying process is how quickly the damage is responded to. This is the time to call in your local SERVPRO professionals.

The goal of the restoration process is to bring an abnormally wet and potentially damaged structure back to its preloss condition in the most economical and efficient manner as possible.

In the beginning of the process your SERVPRO professional must identify all affected materials. Next comes documenting what type of materials are affected. Affected Materials are then evaluated against three criteria to determine if they should be restored or replaced.

  Things are taken into account are:

 Degree of contamination

 Damage to item

 Cost of restoration verses cost of replacement.

Once material has been identified and the SERVPRO professional has decided what needs to be dried and what needs to be replaced’ they will then measure the Temperature/ Humidity for drying analysis.

 Our next step is to remove as much water as possible from the affected area.

 Furniture will be moved and blocked as necessary. It may be necessary to remove carpet pad to protect the subfloor and speed the drying process.

 The carpet will be checked for restorability, delamination and mold growth.

 Sometimes it is also necessary to include the application of a EPA- registered disinfectant.

Drying equipment such as commercial dehumidifiers and commercial air movers may be used to dry the property. The purpose of the equipment is to remove excess moisture and bring the relative humidity levels back down to normal.

The equipment is then left running for approximately three days until all affected material left in the home are at or below a goal level set by your IICRC certified SERVPRO professional.

Throughout the drying process you can expect the Technician to visit the home daily to monitor the progress of the material and to adjust equipment as necessary.

Once the SERVPRO professional has deemed the structure dry, the process of putting the home back together is now ready to begin. Soon your home will be back to normal.

Maumee Holiday Lights Parade 2016

11/28/2016 (Permalink)

Maumee Holiday Lights Parade 2016

SERVPRO of Sylvania/West Toledo was a proud participant in the Maumee Holiday Lights Parade 2016! This year our Holiday theme was A Charlie Brown Christmas which included characters such as Snoopy and Woodstock , Lucy in Her psychiatric help booth, Schroeder playing the piano, Pigpen and his blanket, The lovely Peppermint Patty Just to name a few.  Our very talented Michael Dario  drew out all of the characters by hand and our lovely ladies Salesa, Heather and Sheila along with their children, painted them and brought them to life. It was a great night for all of our employees and their families to get together and pass out candy to the kiddies! We are very proud of our float and we love participating in such a great holiday tradition. 

Storm Damage in Toledo Ohio

5/11/2016 (Permalink)

The last couple of months have not been exactly the warmest in northwest Ohio, but now that May is here things are finally thawed. Even though snow is thankfully, no longer in the forecast that does not mean we have all sunshine and blue skies ahead of us! This is the time of year we gear up for spring storms!

 Remove winter’s debris from your gutters, drains and downspouts so that heavy rains can flow freely off your roof. Be sure that downspouts are secure and that water is draining well away from your home and not toward your foundation—add extensions if necessary.

Trim the trees. Prune lanky limbs and branches so they don’t snap off in a windstorm and land on your home or a power line.

Check the pump. If your home has a sump pump, test it to make sure it’s clean and operable and that the outflow is draining properly. Consider adding a battery-powered backup sump pump to keep the system working if the power goes out. Stow your gear. When strong winds are forecast, secure patio furniture and other yard items or put them in your garage or a shed so they don’t become dangerous projectiles. Cover up. Close and secure storm shutters if your home has them. Keep blinds and shades drawn, tape or tack window coverings around the edges to help protect you from broken, flying glass. Tie thick blankets over vehicles that are exposed to the elements to diminish damage from hail. If power outages are common in your area, prepare an emergency kit and keep it in a central location in your home.

 Basic supplies should include

  • Flashlight and fresh batteries Battery- or solar-powered weather radio and/or transistor radio

  • First aid supplies Hand sanitizer or wipes

  • Three-day supply of canned or dried food and water

Make sure your insurance policy is up to date and that you adequately covered in the event you have damage from the effects of a storm. Do not assume.

If your home suffers damage during storm season and you find yourself in need of a professional, SERVPRO of Sylvania/West Toledo is here to help 24/7. With our highly trained, IICRC certified Technicians you can trust you and your home are in good hands. Call us today @ 419-882-1144

SERVPRO Carpet Cleaning Options

5/4/2016 (Permalink)

Today's carpet and upholstery materials vary dramatically. SERVPRO of Sylvania/West Toledo  offers a number of cleaning options to match any type of upholstery or carpet.

SERVPRO of Sylvania/West Toledo Professionals also offer a range of specialized carpet cleaning methods:

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

Preventative Maintenance

Carpets act as a filter, trapping dust, dirt, gases, animal hair, and other soils. All carpet manufacturers agree on actions you can take between carpet cleanings to increase the life span of your carpet.

IICRC states that 79% of soil in carpet is dry soil. Vacuuming is a key component to proper care and maintenance of carpet.

Preventative maintenance actions include: 
  • Regular vacuuming
  • Spot removal
  • Pilating the carpet to prevent matting
  • Moving furniture to change traffic patterns
  • Using walk-off mats to limit the amount of soil tracked onto the

Mold Damage Process

5/4/2016 (Permalink)

Mold Damage Process

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate the “typical” process:

  • The mold cleanup and restoration process begins when you call SERVPRO of Sylvania/West Toledo (419) 882-1144. Our representative will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

  • SERVPRO Franchise Professionals will carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. They use various technologies to detect mold and hidden water sources.

  • They use various containment procedures to prevent the spread of mold. They may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

  • Their specialized filtration equipment allows their Professionals to capture microscopic mold spores out of the air. They utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

  • The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. SERVPRO of Sylvania/West Toledo uses antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and carpeting, may be necessary to remediate heavy mold growth.

  • SERVPRO of Sylvania/West Toledo will clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They’re also trained to remove odors and deodorization using fogging equipment.

  • Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Mold Remediation

5/4/2016 (Permalink)

Mold Removal or Remediation?

Any home or business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hour Microscopic mold spores exist almost everywhere, outdoors and indoors, making it impossible to remove all molds from a home or business. Some restoration businesses advertise “mold removal” and even guarantee to remove all molds, which is a fallacy. Consider the following mold facts:

Mold is present almost everywhere, indoors and outdoors.

Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or on a pet.

Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed towater. 

Before mold remediation can begin, any sources of water or moisture must be addressed.    Otherwise, the mold may return. 

Mold often produces a strong, musty odor and can lead you to possible mold problem areas

.Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

How Spring Floods can Affect you in the Toledo Ohio Area

3/30/2016 (Permalink)

Spring Floods

Spring is here and with that comes the rain. Sometimes more rain than what our storm sewers can handle.  Rivers and streams rise above their natural boundaries causing the water to overflow. Flooding occurs and as the water travels across the ground it picks up all kinds of contaminates such as soil bacteria, decaying insects, animal droppings, fertilizers from fields, oil and roadway debris, and the list goes on. It is for this reason that even after the flood waters recede, what is left behind poses a host of health issues. Therefore it is very important that when cleaning up after flood it is imperative that certain precautions should be taken.

First on the list is to assess the situation before entering a building. Water and electrical don’t tend to mix very well. It is best to make sure the power is shut off.   

Call in a professional who has been IICRC certified such as SERVPRO®. SERVPRO® is a professional water damage restoration company that has highly trained, certified technicians, specialized cleaners and antimicrobial agents to makes sure your home or building is properly disinfected. We have the extraction equipment to remove the water and the drying/dehumidification equipment to make sure the building is drying out in a timely manner. Certified restorers have the knowledge to test the materials and apply the restoration techniques required to return the structure and salvageable items back to their pre-loss condition.

Toledo Residents did you know it's Severe Weather awareness Week in Ohio

3/23/2016 (Permalink)

In a coordinated effort with the Ohio Commission for Severe Weather Awareness (ACSWA), Governor John R Kasich proclaimed March 20-26 as Ohio’s Severe Weather Awareness Week.

On the Morning of Wednesday March 23rd Outdoor warning s sirens could be heard across Ohio. The outdoor warning sirens could be heard statewide at 9:50am and were active for more than one minute as part of a state -wide test to signal the start of Severe Weather Week and to remind Ohio residents to do their part to stay safe.

Lucas County alone has 131 outdoor warning sirens all of which were found to be functioning properly.

 Schools, businesses, and households are encouraged that we take the time to prepare, practice their Tornado drills and emergency plans.

During a Tornado drill or actual tornado warnings, remember to Duck!

D-Go” DOWN” to the lowest level

U- Get “UNDER” something such as a basement staircase or heavy table or desk.

C-Be sure to “COVER” your Head

K-“KEEP” in shelter until storm has passed.

February Contest

2/15/2016 (Permalink)

Cathy and Julie from Great Lakes Insurance Partners

Here at SERVPRO of Sylvania/West Toledo we try to run a new and fun contest every month. For the month of February we decided to go with a contest that would help expose people to our Facebook page. It was a very simple contest actually. We asked people to go to our Facebook page and if they liked it just hit the like button, it was that easy! A like ='s an entry. Now if they really liked our page then they could share our page with their friends by hitting the Share Button and just like that they received a second entry!  Every day we would check our page and write down who liked and who liked and shared. Then the day of the contest we chose our winner! This month our winner was Cathy from Great Lakes Insurance Partners! Cathy Received a Gift Certificate to Red Robin for Dinner for two and also Two Movie Tickets all wrapped up in a nice little vase packed with some other goodies. Cathy chose to include her coworker Julie to share her prize with! Congratulations Ladies! 

Tips to help keep the Flu at Bay

1/21/2016 (Permalink)

Don't let the flu bug get you down!

 

Well it's that time of year again. The weather is colder; we are all staying inside a little bit more. Windows closed, furnace on... nice and cozy right? Unfortunately we are not the only ones who seem to think so! Germs also love to hang out in our home and wreak havoc on our immune systems in these cold winter months! I am sure we all know the basics; Wash your hands, avoid sick people, leave your shoes at the door! But no matter what we do these sneaky little varmints seem to still find their way into our lives and our home. Well I say No More!! It is time to fight back! Here are a few cleaning tips that can help you stop germs dead in their tracks!

Let’s start first with the hand washing. A quick little run under the water is not going to cut it! You need to really lather up. Get some friction going, wash up above your wrists and make sure you are getting in between those finger!!! Make sure you are washing for at least as long as it takes to sing the ABC's.

Disinfect all the doorknobs inside and out.  Light switches are also a hot spot for germs. Use disinfectant wipes as a part of your normal household cleaning routine. Remember lots of germy hands touch these surfaces.

Leaving your shoes at the door is huge. Think of all the surfaces your shoes have come across over the course of a day. Give them a spray down with some disinfectant and remember to spray the laces especially on the kid’s shoes. Who knows what those laces have touched. If they are washable toss them in the washer frequently.

To remotes are used by just about everyone in the house. You pick up the remote, change the channel, grab a bite of popcorn, yep you got it... little Bobby over there across the room who has the flu and was watching Tv all day flipping channels between coughs, all his germs just hitched a ride from the remote to your hand to the popcorn to your mouth!

Toilets, Showers, Bathroom floors, remotes, smart phones, tablets, computers, and the list goes on and on.  But don’t let it overwhelm you! Just remember wash your hands well, disinfect often. Having a consistent and thorough routine can prevent the spread of germs and keep you healthy and happy throughout the year. Especially during Flu Season!

New Years And Home Safety

1/5/2016 (Permalink)

 

 With the start of a New Year many of us are focused on making resolutions to live a healthier lifestyle. Many of us will try new diets or begin an exercise program, which is great start to a healthier, happier, you but a having a safe home can be just as important to your health. As you embark on this New Year try to keep a few simple things in mind.

1) First make sure you test your smoke detectors monthly and replace the batteries at least once a year.

2) Clean out the lint from the vents and the pipe behind your dryer. Check them often to assure they are clean. Although this may not sound like a big deal lint is highly combustible and is responsible for more than 15,000 structure fires each year.

3) Change your furnace filters at least every three months, more often if you have pets or allergies.

4) Make sure you have a fire escape plan and be sure to practice it with your family often.

5) Be prepared to handle any home emergency by keeping your local SERVPRO® franchise contact information on hand.

Oh Christmas Tree

12/4/2015 (Permalink)

Oh Christmas Tree, Oh Christmas tree!

Form many people the best part of the Holiday season is not the Christmas office parties or the family get-togethers. It may not even be the holiday shopping or the cookies! No, for some the Holiday season is all about finding that perfect tree!  In many homes Christmas trees are hailed as the centerpiece to their Holiday Celebration. With that being said, we must remember that Christmas tree fires do happen.

The National Fire Protection Association (NFPA) reports that local fire departments respond to an average of 250 Christmas tree related fires each year. It is for this reason that it is so important to follow a few simple steps before buying and decorating that Perfect Tree!

1) When choosing a live tree, make sure the needles are fresh and green. Give the tree a good shake and make sure the needles are not falling off.

2)  Make sure your tree has a fresh cut on the bottom to allow your tree to absorb the water it’s going to need

3) Keep your tree well-watered. A fresh cut tree can soak up to a gallon a day. Plain tap water is sufficient there is no need to add sugar or aspirin or any other additive to it.

4) Place your tree at least 3 feet from all heating sources such as fire places, radiators, candles heat vents or lights. Your tree does not need to be kept warm.

5)Make sure your tree is not blocking any exits

6)Before decorating your tree make sure all strands of lights are carefully checked. All wires should be free of breaks or frays. No cracked sockets or loose connection. Make sure you only connect the recommended

7) Make sure all lights are unplugged or turned off before going to bed or leaving home.

And Last but not least remember if a disaster does strike, SERVPRO of Sylvania/West Toledo is open 24/7 and we help make it “Like it never even happened”!

November Contest Winner

11/23/2015 (Permalink)

Our November Contest Winner!

First I would like to say thank you to everyone who took the time to participate in our Contest this Month! This Month as I was making my rounds I decided it would be fun to see how much our Insurance Offices actually know about us. I put together a little quiz and dropped one off to each agency. I figured it would be something fun that the office staff could do in their down time. When they answered all the questions they then just had to Email me their Answers. If they got them all right they then got an entry to win a personal care basket that we put together. This basket was chucked full of some pretty cool stuff, everything from hair care products to bubble baths, cold medicine, and even some smell goods! What a great response we had!  The winner of our November Contest is Terri Sutton from American Family Insurance! It was my pleasure to drop off the prize basket to her this morning! Congratulations Terri

2015 Toys For Tots

11/12/2015 (Permalink)

2015 Toys For Tots

 Every Year There are Hundreds of families in our area that have a hard time making ends meat. This is especially true during the Holiday season. This is also the time of year that Many charities and organizations across the area ban together to help make sure that our area children can have a little something under the tree. One of our favorite campaigns is the Toys for Tots drive. 

 Toys for Tots is a program run by the United States Marine Corps Reserve which distributes toys to children whose parents cannot afford to buy them gifts for Christmas. The program was founded in 1947 by reservist Major Bill Hendricks.

SERVPRO of SYlvania/West Toledo is proud to be an official drop off site for this years Toys For Tots Campaign!

Please join us in our effort to make sure local children have a good Christmas. New, unwrapped toys can be brought to our office at:

                      7944 West Central Ave. Unit 1

                              Toledo, Ohio 43617

                 8am through 5pm Monday through Friday

   If you have any Questions Please contact: Jamie Heath At

                                    419.902.09459

If You would like us to pick up the toys from you please contact our office at 419.882.1144 to make arangements.

Toledo Ohio area Firefighters Feather Party

11/6/2015 (Permalink)

Movie Night Basket donated to our local volunteer fire department!

Have you ever thought about all that our local fire departments do for us on a daily basis. These men and women put their lives on the line every day to keep our community safe. Recently we here at SERVPRO learned of a local volunteer fire department that is having a feather party to raise money to help support their department. While we would love to do more we thought it would be nice to put together a "movie Night" basket to donate to their silent auction! When we dropped it off. They could not have been more thankful!  

November Contest

11/6/2015 (Permalink)

November Prize Basket

First of all I would like to take a minute to say I am very grateful that I am in a position to meet so many wonderful people every day. Sometimes it is nice to be able to do something fun and out of the ordinary when I am out making my rounds just to let our agents and their office staff know how much we appreciate them. This Month we decided it would be fun to run a little contest. We put together a personal care basket chucked full of goodies such as shampoo, conditioner, hair styling products, cold medicine, laundry soap, Clorox wipes just to name a few. Then we took the Restoration Newsline and put together a few multiple choice questions for my agents and their staff to answer. Once they completed the questions all they needed to do was email the answers, along with their names and which office they work for, back to us, then they were entered into the drawing! On November 20th we will then choose a name and deliver their prize. The response has been tremendous! We can’t wait to do our next contest. 

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